Frequently Asked Questions
What time is check-in and check-out?
Check-in starts at 3:00 pm (Local time). Check-out is at 12:00 pm (Local time).
Can I request early check-in?
Yes. Early check-in may be requested and will be accommodated, subject to availability.
Is late check-out available?
Yes, late check-out is available subject to availability and may incur an additional charge. Requests can be made directly at the Front Desk.
Do you allow pets?
Although UNICO Hotel Montego Bay is not classified as a pet-friendly resort, guests traveling with assistance and service dogs/animals are welcome. Please reach out to our Guest Experience team at guestexperience@unicohotelmontegobay.com for more information.
Do you place a hold for a security deposit on my credit card at check-in?
Yes. We hold a 100 USD security deposit per night on the credit card provided at check-in for incidental charges. The hold will be released at check-out, provided there are no charges billed back to the room.
Do you offer Wi-Fi?
Yes. We offer complimentary Wi-Fi for all hotel guests.
Do you allow smoking in hotel rooms?
We would like to assure you that the safety and well-being of all guests, team members, and associates is of utmost importance at our UNICO Collection resorts. In compliance with the Public Health (Tobacco Control) Regulations in Jamaica, smoking in guestrooms and public areas is strictly prohibited. However, we have displayed signage in designated smoking areas throughout the property for guests to use if needed.
Do I need to be a hotel guest to use the pools at the hotels?
Yes, the pools, gardens, and all areas within the property are exclusively reserved for our registered guests. At UNICO Hotel Montego Bay, we prioritize the privacy and comfort of those staying with us.
Yes, daily housekeeping service is provided during your stay, with evening turndown service available upon request.
What makes UNICO 18°77° Montego Bay a unique all-inclusive, adults-only resort?
Tucked along the white sugar sand beaches and crystal-clear waters of Jamaica’s North Shore, UNICO 18°77° Montego Bay is a world of luminous ocean views, verdant tropical jungle, vibrant music, dynamic culture, diverse cuisine, world-class wellness, and locally informed events and programming.
What do the coordinates “18°77°” mean in the hotel’s name?
The name “18°77°” reflects the resort’s exact geographic location on Jamaica’s North Shore. But more than a point on the map, it symbolizes our deep sense of place and connection with Jamaica's surrounding culture, nature, and people.
What is included in UNICO 18°77°’s all-inclusive experience?
UNICO’s all-inclusive package goes beyond expectations:
- Curated All-Inclusive Experience
- Ocean Views From Almost Every Room
- Full-Service Restaurants & Bars
- Esencia Wellness, Fitness & Beauty
- Signature Local Tours
- Modern Swim-Up Suites
- Dedicated Local Host Services
What wellness and spa services are available at the resort?
Esencia Wellness Spa at UNICO offers a full menu that includes massages, facials, a hydrotherapy circuit, and wellness rituals inspired by local traditions. It also features a fully equipped gym, yoga and meditation sessions, and a beauty salon for complete rejuvenation.
What is the “Local Host” service at UNICO 18°77° and what does it include?
Your Local Host is more than a concierge—they're your personal guide throughout your stay. From unpacking to spa reservations, restaurant bookings, aromatherapy setup, pillow menus, and even laundry, your host tailors your experience from start to finish.
How is each guest’s experience personalized during their stay?
Guests enjoy curated itineraries, custom welcome gifts, room preferences, personalized dining, and spa schedules—all arranged before and during the stay by the Local Host. No request is too small or too grand.
What types of rooms and suites are available at UNICO 18°77° Montego Bay?
Our newest addition to the UNICO Hotel Collection features spacious oceanfront guest rooms, suites, and villas inspired by the distinct character of Montego Bay, designed in clean sculptural lines and a palette of cool, textural neutrals, with sleek, streamlined finishes and handcrafted artwork, spacious outdoor terraces, private swim-up pools, and a suite of custom services provided by your dedicated Local Host.
What’s included in an Estancia Suite with an ocean view?
Estancia Suites Ocean View offers 1 or 2 bedrooms, separate living areas, expansive terraces, luxury spa bathrooms, and sweeping views of the Caribbean. Guests enjoy 24-hour room service, a curated minibar, custom pillows, an aromatherapy menu, and a personal Local Host.
How many restaurants does UNICO 18°77° Montego Bay offer and what type of cuisine do they serve?
The resort features unique dining experiences:
- Nyam: Asian cuisine, á la carte
- Karavella: Mediterranean cuisine, á la carte
- Selva Verde: Modern Mexican, á la carte
- Cafe Inez: Coffee shop, bites & juice bar
- The Gelateria: Italian gelato
- Bond 18°77°: Lobby bar & lounge
- 18°77° Restaurant - Gastro market & steakhouse (á la carte at night)
- Cove Club - Night club
- Cellar 18°77° - Wine & spirits shop
- 4 Snacks near the pools
What is the dress code for dinner at the restaurants?
While our resort embraces a relaxed luxury ambiance, we kindly request that guests observe smart casual attire during dinner. For gentlemen, collared shirts are required, and sleeveless shirts or tank tops are not permitted. We appreciate your understanding and cooperation in maintaining the elegant atmosphere of our dining venues.
What special offers and promotions are currently available at UNICO 18°77° Montego Bay?
Depending on the season, guests can enjoy promotions like:
- Up to 35% off stays
- Complimentary airport transfers
- Inclusion Resort Credit
- Upgrades during seasonal campaigns like Superbia Summer
What are the benefits of booking directly through the official website?
Booking direct guarantees the best available rates, access to exclusive offers, early check-in/late check-out (subject to availability), and added extras like resort credits and VIP perks.
Do you offer shuttle or transportation services?
Yes. We work with Corporate Coaches to accommodate transportation needs. Please contact the Concierge for assistance at vacationmakers@unicohotelmontegobay.com. Taxis are also on site 24/7 at the Valet entrance.
Does your facility offer wheelchairs?
Please note that wheelchair rental is available through an external provider at an additional cost. Reservation in advance is required to ensure availability during your stay.