Frequently Asked Questions
Explore our Frequently Asked Questions for quick guidance. If your query isn’t addressed, feel free to express your thoughts through the contact form on our 'Contact Us' page—we’re here to assist with every detail.
Check-in starts at 3PM (Local time). Checkout is at 12PM (Local time).
Yes. Early check-in may be requested and will be accommodated if available.
Although the UNICO Collection is not classified as pet-friendly resorts, guests traveling with assistance and service dogs/animals are welcome. Please reach out to our Guest Experience team guestexperience@unicohotelrm.com for more information.
Yes. We hold a $100 security deposit per night on the credit card provided at check-in for incidental charges. The hold will be released at check-out provided there were no charges billed back to the room.
Yes. We offer complimentary Wi-Fi for all hotel guests.
We would like to assure you that the safety and wellbeing of all guests, team members, and associates is of utmost importance at our UNICO Collection resorts. In compliance with the general law for tobacco control in Mexico, smoking in guestrooms and public areas is strictly prohibited. However, we have displayed signage in designated smoking areas throughout the property for guests to use should they need to.
The pool and gardens area is available only to registered guests of the hotels.
Housekeeping daily service and turndown service will be available during your stay.
Yes. We work with Corporate Coaches to accommodate transportation needs. Please contact the Concierge for assistance at vacationmakers@unicohotelrm.com. Taxis are also on site 24/7 in the Valet entrance.
Yes. We offer complimentary wheelchairs based on availability. If you require a motorized scooter, please contact the Concierge by calling Ext. 4136 or before arrival, email prearrivalhost@unicohotelrm.com with 24 hours notice to allow for delivery. Charges will apply.