Frequently Asked Questions

UNICO HOTEL RIVIERA MAYA

Explore our Frequently Asked Questions for quick guidance. If your query isn’t addressed, feel free to express your thoughts through the contact form on our 'Contact Us' page—we’re here to assist with every detail.

HOTEL INFORMATION
What time is check-in and checkout?

Check-in starts at 3PM (Local time). Checkout is at 12PM (Local time).

Can I request early check-in?

Yes. Early check-in may be requested and will be accommodated if available.

Do you allow pets?

Although the UNICO Collection is not classified as pet-friendly resorts, guests traveling with assistance and service dogs/animals are welcome. Please reach out to our Guest Experience team guestexperience@unicohotelrm.com for more information.

Do you place a hold for a security deposit on my credit card at check-in?

Yes. We hold a $100 security deposit per night on the credit card provided at check-in for incidental charges. The hold will be released at check-out provided there were no charges billed back to the room.

Do you offer Wi-Fi?

Yes. We offer complimentary Wi-Fi for all hotel guests.

Do you allow smoking in hotel rooms?

We would like to assure you that the safety and wellbeing of all guests, team members, and associates is of utmost importance at our UNICO Collection resorts. In compliance with the general law for tobacco control in Mexico, smoking in guestrooms and public areas is strictly prohibited. However, we have displayed signage in designated smoking areas throughout the property for guests to use should they need to.

Do I need to be a hotel guest to use the pools at the hotels?

The pool and gardens area is available only to registered guests of the hotels.

Does housekeeping provide daily service and turndown service?

Housekeeping daily service and turndown service will be available during your stay.

OTHER
Do you offer shuttle or transportation services?

Yes. We work with Corporate Coaches to accommodate transportation needs. Please contact the Concierge for assistance at vacationmakers@unicohotelrm.com. Taxis are also on site 24/7 in the Valet entrance.

Does your facility offer wheelchairs?

Yes. We offer complimentary wheelchairs based on availability. If you require a motorized scooter, please contact the Concierge by calling Ext. 4136 or before arrival, email prearrivalhost@unicohotelrm.com with 24 hours notice to allow for delivery. Charges will apply.