Frequently Asked Questions
UNICO 20° 87° Hotel Riviera Maya
Explore our Frequently Asked Questions for quick guidance. If your query isn’t addressed, feel free to express your thoughts through the contact form on our 'Contact Us' page—we’re here to assist with every detail.
Check-in starts at 3:00 pm (Local time). Check-out is at 12:00 pm (Local time).
Yes. Early check-in may be requested and will be accommodated if available.
Although the UNICO Collection is not classified as pet-friendly resorts, guests traveling with assistance and service dogs/animals are welcome. Please reach out to our Guest Experience team guestexperience@unicohotelrm.com for more information.
Yes. We offer complimentary Wi-Fi for all hotel guests.
We would like to assure you that the safety and wellbeing of all guests, team members, and associates is of utmost importance at our UNICO Collection resorts. In compliance with the general law for tobacco control in Mexico, smoking in guestrooms and public areas is strictly prohibited. However, we have displayed signage in designated smoking areas throughout the property for guests to use should they need to.
The pool and gardens area is available only to registered guests of the hotels.
Housekeeping daily service and turndown service will be available during your stay.
At UNICO 20°87°, luxury isn’t just a concept—it’s a way of life. This adults-only, all-inclusive resort blends upscale comfort with a deep connection to the culture of the Riviera Maya. From curated local art to immersive cuisine and personalized service, every detail is designed to offer a truly one-of-a-kind escape.
The name “20°87°” reflects the resort’s exact geographic location in the Riviera Maya. But more than a point on the map, it symbolizes our deep sense of place and connection with Mexico's surrounding culture, nature, and people.
UNICO’s all-inclusive package goes beyond expectations:
- Fine dining and unlimited drinks
- 24/7 room service and personalized minibar
- Daily and nightly experiences
- Spa treatments and salon services (with special pricing)
- Golf and exclusive tours (with resort credit)
- Local Host for personalized concierge service
Your Local Host is more than a concierge—they're your personal guide throughout your stay. From unpacking to spa reservations, restaurant bookings, aromatherapy setup, pillow menus, and even laundry, your host tailors your experience from start to finish.
From oceanfront rooms with swim-up pools to spacious Estancia Suites, UNICO offers a range of accommodations designed for relaxation and indulgence. Each features handcrafted local décor, outdoor double hydro spa tubs, and exclusive amenities for an elevated stay.
Estancia Suites Ocean View offers 1 or 2 bedrooms, separate living areas, expansive terraces, luxury spa bathrooms, and sweeping views of the Caribbean. Guests enjoy 24-hour room service, curated minibar, custom pillows, aromatherapy menu, and a personal Local Host.
The resort features five unique dining experiences:
- Mi Carisa: Coastal Italian cuisine
- Cueva Siete: Elevated Mexican gastronomy
- Mura House: Asian flavors with a modern twist
- 20°87° Restaurant: Casual beachfront dining
- Café Inez: European-style café and wine bar
UNICO offers curated local adventures, including:
- Sunset yacht cruises
- Tulum & Yalkú snorkeling
- Chichén Itzá private tours
- Jungle ATV & zipline
- Swimming in underground rivers
- Island escapes to Isla Mujeres
What are the most popular tours offered at UNICO 20° 87° Riviera Maya?
Top-rated experiences include the Chichén Itzá Premier Tour, Riviera Snorkeling, and The Traveler’s Table—a gourmet cultural journey. Tours are easy to book through your Local Host or at the Experiences Desk.
Depending on the season, guests can enjoy promotions like:
- Up to 35% off stays
- Complimentary airport transfers
- Resort credits
- Free nights or upgrades during seasonal campaigns like Superbia Summer
What are the benefits of booking directly through the official website?
Booking direct guarantees the best available rates, access to exclusive offers, early check-in/late check-out (subject to availability), and added extras like resort credits and VIP perks.
Yes. We work with Corporate Coaches to accommodate transportation needs. Please contact the Concierge for assistance at vacationmakers@unicohotelrm.com. Taxis are also on site 24/7 in the Valet entrance.
Yes. We offer complimentary wheelchairs based on availability. If you require a motorized scooter, please contact the Concierge by calling Ext. 4136 or before arrival, email prearrivalhost@unicohotelrm.com with 24 hours notice to allow for delivery. Charges will apply.